Version 1.3, Last Modified 2025-01-01

Trust is a key factor when buying this type of product. Understanding this, we include a lifetime warranty with all orders.

Our Return Policy

Our return policy is very simple:

• If we can’t solve the problem, the money is refunded.

What Cases Are Not Covered?

Only three situations are excluded from our warranty:

1. Used Licenses: Refunds cannot be provided for licenses that have already been used.
2. Return period: Orders outside the return window period are not covered.
3. Compatibility Not Verified: If the product purchased is not compatible with the customer’s system and the customer did not verify compatibility before purchase, we cannot offer a refund.
   However, we do offer an exchange in such cases. Upon confirmation, the customer will purchase a compatible product, and the original (unused) purchase will be refunded, since the original cannot be legally resold.

Complaints

If customers feel their rights have been violated, they may file a complaint in accordance with the Terms and Conditions and/or Privacy Policy. Complaints should be submitted via:

• The site’s internal system
• Email: help@thesoftwarekings.com

Resolution Timeline: THE SOFTWARE KINGS strives to resolve complaints within 3 days of receipt.

Termination and Refunds

Since the products sold on the website are digital in nature (activation codes), customers may request a refund only if the code has not been used, and the request is submitted through the Customer Help section of the website within 14 days of delivery.

Our Commitment

If we are unable to resolve your issue, you will receive a full refund – with the exceptions mentioned above related to used licenses, late requests, and unverified compatibility..